With increased automation of business processes, enterprises are integrating closely with their customers and partners

With an historic transition underway to an increasingly information-based economy, organizations are investing significantly in

Solutions from legacy IT vendors face increasing challenges from start-ups. These legacy solutions, while technologically

Over the past few months, I have interacted with several organizations that are evaluating changes

When you think of IT vendors and cloud computing, companies like Amazon and Google first

In a recent presentation to Managed Service Providers (MSPs), I stressed that embracing standards had

Customer self-service is a theme that is spreading across a number of industries. As a